What is 160 Mobile Number Series
The 160 mobile number series in India refers to a special government-approved number range used mainly for service and transactional voice calls, especially for banks, financial institutions, and regulated entities.
1. Who regulates the 160 series?
The number series is regulated by the Telecom Regulatory Authority of India (TRAI) along with the Department of Telecommunications.
2. Purpose of the 160 number series
The 160xxxxxxx series is used for transactional and service voice calls such as:
Banking transaction alerts
OTP verification calls
Service updates
Customer authentication calls
These numbers are trusted communication numbers so customers know the call is from a legitimate organization.
3. Why this series was introduced
The 160 series was introduced to:
Reduce spam and fraud calls
Help users identify legitimate service calls
Separate service calls from promotional telemarketing
Example format
A typical number looks like:
1600XXXXXX
1601XXXXXX
Example: 1600-123-456
Difference from other telecom series
| Number Series | Purpose |
|---|---|
| 140 | Promotional telemarketing calls |
| 160 | Service / transactional calls |
| 1800 | Toll-free customer support |
6. Who can use it
Usually allowed for:
Banks
NBFCs
Insurance companies
Government services
Verified enterprises
Telemarketers cannot use this series for promotional calls.
DoT Compliance
Novus Connect Private Limited operates in full compliance with the regulations and guidelines issued by the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI).
Our communication platforms and enterprise solutions are designed to follow the latest telecom policies, ensuring secure, transparent, and legally compliant communication for businesses across India.
Our Commitment to Compliance
At Novus Connect, we strictly adhere to telecom regulatory frameworks to maintain the highest standards of communication integrity and customer protection.
Regulatory Alignment
All services are aligned with the regulatory guidelines issued by DoT and TRAI for enterprise messaging and voice communications.
DLT Framework Compliance
Our platforms support the Distributed Ledger Technology (DLT) framework for commercial communications, enabling:
Registered business entities
Approved sender IDs (Headers)
Verified message templates
Consent-based customer communication
Secure and Trusted Communication
We implement telecom compliance practices to ensure:
Prevention of unsolicited commercial communication (UCC)
Secure delivery of OTP and transactional messages
Transparent sender identification
Protection against spam and telecom fraud
Services Covered Under DoT Compliance
Our compliance framework applies to a wide range of enterprise communication solutions, including:
Bulk SMS Services
Cloud Telephony
IVR & Voice Broadcasting
CPaaS Platforms
WhatsApp Business Messaging
Enterprise Contact Center Solutions
These services are designed to operate within the regulatory ecosystem defined by the Government of India.
Why Compliance Matters
Following DoT regulations helps businesses:
Maintain legal telecom operations
Protect customer privacy and data
Improve trust in communication channels
Ensure reliable delivery of business communications
Trusted Communication Infrastructure
Novus Connect is committed to providing secure, compliant, and scalable communication infrastructure that enables organizations to connect with their customers while fully adhering to Indian telecom regulations.
Calling Compliance
At Novus Connect Private Limited, all voice communication services are designed to comply with the regulatory guidelines issued by the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI).
Our cloud telephony and enterprise voice solutions follow industry-standard compliance frameworks to ensure secure, transparent, and lawful business communication.
Regulatory Voice Calling Framework
We ensure that all calling services operate in accordance with the telecom regulations governing commercial voice communication in India. This includes adherence to guidelines for telemarketing, enterprise calling, and transactional voice communications.
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