Ticketing System by Novus Connect
Efficient customer service starts with a smart ticketing system. At Novus Connect, our advanced Ticketing System enables businesses to streamline customer support, track issues, assign tasks, and ensure nothing falls through the cracks.
Whether your customers reach you via email, phone, WhatsApp, or chat—our system turns every query into a trackable ticket, helping your team respond faster, work more efficiently, and deliver better service.
Key Features of Novus Connect Ticketing System:
Multi-Channel Ticket Capture
Automatically convert customer queries from email, calls, WhatsApp, and web forms into tickets.
Agent Assignment & Escalation
Smart routing rules assign tickets to the right agents and escalate unresolved cases.
SLA Management & Tracking
Set response and resolution deadlines to ensure timely support and accountability.
Real-Time Dashboards & Reports
Track ticket volume, agent performance, response times, and customer satisfaction metrics.
Customer Portal & Self-Service
Allow users to raise, view, and update tickets through a branded support portal.
CRM & Knowledge Base Integration
Connect with your CRM and internal resources to enhance resolution speed.
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