Novus Connect

Revolutionizing Connectivity: The Impact of Unified Communication Platforms on Modern Businesses

In today’s hyper-connected world, businesses are constantly seeking innovative solutions to enhance customer experiences and streamline communication. Enter the era...

Sentiment Analysis in Call Quality Audit Automation Report

Introduction to Sentiment Analysis Sentiment analysis, often referred to as opinion mining, is a natural language processing (NLP) technique used...

Agentic AI: Revolutionizing Call Centers with Artificial Intelligence

In every sector, companies strive to find innovative ways to enhance client support and optimize workflows. One of the most...