About
Cloud Contact Center
A cloud contact center is the central point in an enterprise, hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere..
Novus Connect’s Cloud Contact Center software is a powerful, scalable, and secure solution designed to streamline customer interactions across voice, chat, email, and social media. It enables businesses to manage remote teams efficiently, route calls intelligently, monitor performance in real-time, and deliver superior customer experiences. With seamless CRM integration, analytics, and flexible deployment, it’s the perfect choice for modern customer engagement.
How does a cloud contact center work?
A cloud contact center provides inbound and outbound voice, text, social media and video communications over a high-speed internet connection. Contact center providers handle all the technical setup, equipment, and maintenance of the servers.Â
Unlike an on-premises PBX, there isn’t any telecom hardware to purchase, install, and maintain. Instead, phone calls are established using Voice over Internet Protocol (VoIP) technology.
Once you connect the cloud contact center software to your other channels like social media or email, it does all the work. Each interaction is tied to an account and assigned to the right agent to avoid conflicts. Then, a contact center syncs data with your CRM software in the background, so everyone is on the same page.
Since a contact center works entirely over the internet, it means you just need to provide workstations, headsets, and an internet connection for your team. Then, when agents log on, they can receive calls, emails, or chat messages. As a result, your brand interacts with customers consistently across various contact methods.
Cloud call center and On-Premise differences
No Heavy Hardware
Novus’s cloud call center software only requires a computer, a headphone and a minimum bandwidth. No heavy hardware fills your office space or lightens your wallet.
No Annual Maintenance Fee
Unlike On-premise Novus’s cloud call center software doesn’t require any annual maintenance fees, hardware maintenance fees or upgrades which makes it cost efficient.
Speed with Quality
Novus’s cloud call center means speed with quality, it doesn’t require long wired connections, it works with minimum bandwidth and still serves the best quality.
No Disruption in Operations
Our support team work day and night along with you making sure you don’t experience any downtime, even if you face any they make it minimal.
Easy to Integrate
With Novus’s cloud call center software, you can integrate any CRM or payment gateway.
No Set-up Time
On-premise solution requires complex and long system installation even if it is a very small deployment. With Novus’s cloud call center software, you can start calling from day one as it takes only a few minutes to go live.
Flexibility in Relocation
If you need to relocate your operations, you don’t need to restart it again. Novus’s call center software gives the flexibility to relocate you with ease plus it also gives the ease to scale and integrate.
Work from Anywhere
Our support team work day and night along with you making sure you don’t experience any downtime, even if you face any they make it minimal.
The most significant difference between call centers and contact centers is how agents interact with customers.
Features of cloud contact center
- 24/7 super responsive support with dedicated technical support engineer.
- Easy navigation on the dashboard.
- Web based and app based application for both work from office and work from home modules.
- No installation required, 99.6% uptime.
- No hidden fees for updates, maintenance or technical support.
- Pay as you use the solution.
- Real time and fully customized reporting.
- Open API for easy integration.
Benefits of using cloud
No Binding Agreements
We retain our customers with our excellent services not with the binding agreements, try our cloud call center solution and we bet you will become our loyal customer because of our services and 24/7 available technical support.
24/7 Tech Support
We know even a minute of downtime affects your business that’s why we offer a dedicated support team for our every solution
No Hidden Cost Involved
Novus value honesty, we don’t put any hidden charge later or take unnecessary charges later on. We discuss everything transparently.
Scalability
Novus’s infrastructure offers a pay-as-you-grow model which provides you with utmost scalability. This means you can upsize and downsize 10 times your operation in no time.
Fast and Easy Onboarding
You can start calling from day one as we onboard our customer the same day on a cloud call center solution. With our agent friendly interface your agents can start taking calls from day one.
Fast and Easy Onboarding
Agents can login from anywhere using the internet connection and don’t need to sit in a particular premise. This gave freedom to business as well as agents.
Contact Centre Solution
Manage the inbound, outbound or blended call center more efficiently with our call center software for giving better experience to your customer as well as ease to your customer engagement team.
They Trust us
Our Prestigious Clients
