Features
Contact Centre Solution
Manage the inbound, outbound or blended call center more efficiently with our call center software for giving better experience to your customer as well as ease to your customer engagement team.
1
Core Platform Features
Outbound
Inbound
2
Agent Module
3
Real Time Monitoring (RTM)
Through RTM, the supervisor can monitor live queues and agent calls. The supervisor can also use the Barge-in & coaching feature to improve the agent call handling.
Real-time dashboards can be used to analyze the hourly call trends on agent & campaign basis. This helps the business to plan the agent capacity during the peak hours of customer calls.
4
Admin Module
5
Reports, Monitoring and Analytics Module
This is an essential feature for most Contact Centers. Being able to scrutinize call durations, costs, and other useful metrics can help supervisors and managers make informed decisions on issues such as employee performance and staffing and training needs. Some of the best systems allow real-time statistics, letting you know what’s going on in the Contact Center second by second. Historical reporting allows you to compile hourly, daily, weekly, monthly, and annual statistics for detailed long-term analysis.
6
QA Module
They Trust us
Our Prestigious Clients
